Parking management services backed by experience & integrity
Our goal is to become a strategic partner to each of our clients, delivering superior, boutique parking management services tailored to meet their goals.
Tailored Service
A higher standard of parking management
We have a proven track record of delivering exceptional parking operations utilizing industry best practices, proven methodologies, and state-of-the-art equipment and technologies to create frictionless and streamlined operations, boost net income, and enhance user satisfaction.
Our clients can be assured that we will always look after their interests, providing exemplary customer service while maximizing long-term value to their property. Many parking companies over-promise, then under-deliver. We are industry leaders because we genuinely care, we always deliver, and we never take our place for granted.
Industries & Operations Overview
Parking operations and facilities
Our exceptionally knowledgeable management team boasts stability, capability, and a combined parking management experience of over 200 years, along with practical insight into all types of parking operations and facilities. This expertise enables us to anticipate and address the nuances, complications, stakeholders, and opportunities associated with each parking operation.
Facility types
Types of parking facilities we manage
Surface lots, parkades, off-street, on-street, attendant, valet, special event parking…
operations methodologies
How our parking systems operate
Pay-and-display, pay-by-plate, pay-by-space, self-park, pay-on-foot, mobile payment apps, permit parking, attendant…
User types
Who we serve across each facility
Tenants, shoppers, residents, patients, visitors, staff, students, office, transient, monthly, validated….
Services
Parking management services
With our internationally experienced management team, depth of staff, innovative initiatives, robust revenue security systems, local knowledge, and dedication to service – all supported by our hands-on management style – we provide our clients with a level of service beyond that of other parking management companies. We do not make this claim lightly, and we work every day to ensure it remains true.
Equipment, Software, Systems, and Integration
We design systems, provide and install equipment, and perform software integration to optimize parking operations across diverse facilities to meet any of our clients’ specific needs. We have decades of experience with a wide variety of parking equipment and systems, including: VenTek, TIBA, T2, Skidata, Tempest, Gentec, VERT, Safety Culture, Offstreet, ParkMobile, ZipBy, HONK, paybyphone, HotSpot, Parker Technology, Moneris, and many more.
- Parking Access and Revenue Control Systems (PARCS)
- Monitoring, intercom, remote monitoring
- Mobile payment apps
- Enforcement equipment and LPR vehicles
- Online reservation systems
- Mobile and static Licence Plate Recognition (LPR) systems
Enforcement & Patrol
We operate fair and flexible parking enforcement. Through our work with various municipal, educational, health care, and commercial operations, we recognize the sensitivity involved in enforcement and understand the balance between compliance and customer service. Key to our success is working with our clients to develop a tailored approach in how enforcement is conducted in our clients’ operations.
We patrol using our fleet of License Plate Recognition (LPR) vehicles, supplemented by the mobile app VERT, which communicates in real-time with our Parking Enforcement and Ticketing Software (PEATS), pay stations, and mobile payment apps.
Our patrollers are trained to be courteous, helpful, and solution-oriented. They serve as ambassadors in our parking facilities, assisting guests and resolving issues with professionalism and care.
In-House Appeals & Collections
We maintain a dedicated, full-service appeals and collections department based in our Victoria office. By handling appeals in-house, we are able to provide rigorous staff training, close oversight, and customized procedures to align with our clients’ goals and service standards.
Our team members are local and familiar with our parking environments. Supplied with policies and a detailed photo library of each parking operation, our team is fully supported and empowered to respond to appeals and inquiries. All our frontline staff undergo conflict-resolution training, reinforced through semi-annual refresher sessions, ensuring they have the tools to manage complex customer interactions with professionalism and care.
Repairs & Maintenance
Our local technicians have lengthy service records, extensive experience, and are fully factory-trained and certified to complete any required work on a wide variety of parking software and hardware to provide ongoing service, preventative maintenance, and 24/7 on-call technical support. Our preventative maintenance program helps to avoid regularly occurring issues, ensuring downtime is minimized.
Our local Victoria and Nanaimo offices and depth of staff, ensures our clients’ parking systems are kept in optimum working order and inoperable equipment is minimized. We hold an extensive stock of parts as well as meters fully operational and ready for immediate installation should a meter be beyond the ability for quick on-site repair.
With our local offices, our depth of staff, robust communications and dispatch systems, and dedicated management team, we are confident that real-world response times on Vancouver Island cannot be matched by any competitor.
Facility Maintenance
Through our expertise and wide range of services, we aim to meet the unique needs of every operation, large or small, and be a “one-stop shop” for our clients. Our comprehensive facility maintenance services include:
- Signage consultation, design, installation, and maintenance
- Speedbump, wheelstop, and curb installation
- Snow removal
- Asphalt and concrete repair
- Line painting
- Painting, carpentry
- Lighting
- Landscaping
- Pressure washing
- Power sweeping and power scrubbing
- Cleaning, litter pickup, debris removal, weed control
- Graffiti removal
- Gutter and catch basin inspection, repair and maintenance
- Window cleaning
- Drainage pipe power flushing and cleaning
- Inspections (liability, lighting, safety, cleanliness, drainage, or any other general issues that may affect operations)
- HAZMAT and oil spill response
PCI Compliance & Data Security, Payment Processing, Accounting, Controls, and Reporting
We provide our clients with end-to-end financial processing. banking solutions, and credit card processing. We process millions of credit card transactions per year. Because of our high volume of transactions, we hold the second highest level of Payment Card Industry (PCI) compliance. This requires that we perform advanced data security measures such as server and firewall penetration testing, encryption protocols, backups, Approved Scanning Vendors (ASV) monitoring, and a complete annual audit from a PCI Qualified Security Assessor.
One of the most important reasons for our success has been our concentration on systems that ensure that the revenue collected from our clients’ parking facilities is properly accounted for and submitted. We are an industry leader in systems and controls, ensuring that the revenue collected is properly accounted for and submitted. Our systems of controls (including segregation of duties, cash audits, equipment reports, clearing accounts, bank reconciliations, and internal audits) ensure that we provide the highest levels of integrity possible and that our clients receive all their revenue.
Developed over 40 years, SMART™, our propriety accounting and revenue controls software set us apart from other parking companies. Cloud-hosted, SMART is always up to date and reports are never “off by one” or “out of date.” In addition to SMART’s host of core reports, being in-house, we can fully customize SMART reporting to meet our clients’ needs. SMART integrates with a variety of parking equipment via an Application Programming Interface (API). This two-way interface eliminates duplicate entry and associated data entry errors, ensuring monthly parking access and revenue are 100% accurate.
Event Parking, Valet & Traffic Management
We have years of experience in handling complex and fast-moving event, valet, and traffic management operations and the depth of staff to ensure the operations are fully supported.
Marketing & Facility Utilization Maximization
Achieving superior results from parking operations is about much more than technological initiatives. Our solutions include ongoing analysis of operations to maximize facility utilization through layout, signage, rates, and marketing initiatives. We have years of experience implementing custom advertising, marketing, branding, and promotional strategies and have delivered many successful campaigns to our clients.
Transition of Services/Operations
We use proven project management systems and well-established protocols to plan, manage, and execute operational transitions and changes in service providers, regardless of complexity or scale. Our team has successfully transitioned hundreds of parking operations, including major equipment installations, multi-site service rollouts, and changes in service providers without disruption to customers.
Project Management & Consultation
Our management team brings over 200 years of combined parking management experience, with deep practical insight across every type of parking operation. Paired with our local knowledge and extensive familiarity with industry technologies and best practices, we provide unmatched support and strategic guidance to our clients.
We are continuously looking for ways to enhance performance and value. Our parking management services include proactive recommendations for improvements, informed by rate surveys, occupancy studies, operational observations, and marketing reviews. We regularly report our findings and suggestions to ensure each facility is operating at its highest efficiency and potential.
Funding & Financing
We offer a variety of options to our clients to fund parking infrastructure through purchase, lease, rent or deductions against monthly parking operating income.